TRACK YOUR ORDER

Thank you for visiting our evaperise! In order to make sure that you are able to keep track of the progress of your order, we have created the following order tracking policy, which will help you.

1. Tracking Information 
As soon as your order is shipped, we will send you a confirmation email with tracking information. You can use this number to check the order on the website of our logistics partner: https://www.17track.net/en 

2. Tracking Responsibility
 As the recipient, it is your responsibility to check the tracking status of your order regularly. If you notice any problems or delays, please contact our customer service team.

3. Shipping Time 
The shipping time for orders may vary depending on the destination. Please note that processing time is usually 3-7 business days, and shipping time may take an additional 3-21 business days, depending on the shipping method and destination selected.

4. International Orders 
For international orders, packages may be subject to customs inspection, which may cause additional delays. In this case, we recommend that you stay in contact with your local customs office to ensure that your package is cleared smoothly.

5. Problem Handling 
If there is a problem with your parcel during shipping (such as loss, delay, or damage), please contact our customer service team as soon as possible. We will assist you in dealing with the problem and provide the necessary support.

6. Returns and Refunds 
If you are not satisfied with the item you have received, or if you have problems with the tracking process, please refer to our Return Policy. Please note that all refund requests are subject to our confirmation of order status.

Thank you for your understanding and support. If you have any questions, please feel free to contact our customer service team. We will be happy to help you!